Frequently Asked
Questions

  • Support / Please read first
  • Are the masks listed on AFOVE brand new?
  • Do you accept international credit cards?
  • How long will it take to delivery?
  • How much is the international shipping?
  • I could not log in?
  • I want to cancel an order placed wrongly
  • Is wire transfer free?
  • What is your quality standard?
  • How to use AFOVE masks?
  • How many KN95 respirators (masks) do I need?
  • How long can an KN95 respirator (mask) be worn?
  • Can I have my order ship to family or friends?
  • Do I have to buy a mask with the highest level of protection?
  • One mask is not enough. I wear 2 or more masks. Does it work better?
  • Can I wear a mask all the time?
  • When to use a mask
  • How to put on, use, take off and dispose of a mask?
  • How to process the abandoned masks?
Support / Please read first

About Supports

Confused how and where to buy face mask? Not sure whom to trust?

We hope that the information below will help guide you through the process of obtaining face masks for your family or company. These answers below cover some of the most common questions about surgical masks that we have heard from our many customers over the years.

Feel free to read the FAQ below or contact us directly via the contact form.


Are the masks listed on AFOVE brand new?

Yes. All masks you purchase on AFOVE are brand new, factory-sealed, and under manufacturer quality warranty.


Do you accept international credit cards?
You can always use a verified Paypal account or wire transfer for payments. If you don’t have a paypal account but would like to pay for the order via credit card directly,you could choose the second option when you enter the paypal payment website.The title of it is ‘Pay with a debit or credit card, or PayPal Credit’. By entering the info of your card,you could feel free to pay for your order and get security business.
How long will it take to delivery?

All orders generally ship within 24hr. You will receive an order confirmation via email, shortly after your order has been placed. Please note this is not a shipping notice but we will email you a second time with a shipping notice/invoice to let you know that your order has been dispatched from our warehouse. We invite you to log into your account online anytime to view the status of all of your orders.

Orders that have incomplete or invalid shipping address may be delayed. AFOVE will attempt to contact customer for an update on the shipping address. Orders that require manual billing or shipping address verification will be delayed until proper billing confirmation document is provided.

We ship items out as soon as possible, but this won’t always be the same day as your order. Please allow up to 5-22 business days for delivery time. If we anticipate a longer lead time, we will notify you. If you have any questions on a specific item’s lead time, please contact us at [email protected] or call 86-755-2344-7309 with any questions.

How much is the international shipping?

We ship all parcel via air mail parcel world wide, customer from most of the global area could purchase items directly from our site and the shipping charge will be ONLY ZERO. But customs and duties vary from country to country. Any duty or custom fee charged by the custom office will be the responsibility of the customers.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customers.

I could not log in?

1.You may have entered your email address incorrectly.

2.Please make sure that you are using the email address you provided when setting up your account. You may have entered an alternate email address by mistake.

3.The password you entered may be incorrect.Please check that you have the correct password and try again.

If you have forgotten your password, you can contact us to reset your password.

I want to cancel an order placed wrongly

Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order. You are under no obligation to follow through and pay for an order.

Cancel Your Order After Payment

If you have already paid for your order and wish to cancel, please contact us directly as soon as possible.

Change Your Order After Payment

If you have already paid for your order and wish to change, please contact us directly as soon as possible.

Note: If the goods have already been delivered we cannot cancel or change the order.

If you cancel an order full refunds are available.

Is wire transfer free?

No, they are not free. You may have to pay a fee when the money is sent to AFOVE by Bank Transfer. If you pay by bank transfer, please ask your bank to provide you with clear details so you can account for this fee when you pay (via OUR). For example, if you are paying for an AFOVE order of $500, and the bank will charge $10 to transfer, please submit for the transfer $510. If you only submit $500 then the payment that arrives with us (in this example) will only be $490 and we won’t be able to send your full order. Thank you!

What is your quality standard?

Our face mask products can meet the requirement of YY 0469-2011 (for model AF-FM01-D) and GB 19083-2010 (for model AF-FM01-KN95-A(B)).

Protection grade is KN95, filtration efficiency is ≥95%

How to use AFOVE masks?

1. Open the mask.
2. The dark color is facing outward, and the light color is facing in.
3. Place the mask on the face with the bridge of the nose on the top; adjust the top wire by hand to fit the bridge of the nose completely.
4. Elastic ear hanging on the ear.
5. Adjust the size of the mask to completely cover the nose and mouth.

how to wear a face mask

How many KN95 respirators (masks) do I need?

Please take into account these two factors when deciding how many respirators you need.

Disposable KN95 respirators (masks) cannot be effectively cleaned or disinfected; therefore masks must be discarded after each use. This includes taking it off to eat or drink. Reuse may compromise the integrity of the mask and potentially expose the user to pathogens in the filter material.

The other factor to take into consideration is that supplies will likely be limited in the event of heightened pandemic activity. AFOVE does not guarantee that our products will be available when you need them most.

How long can an KN95 respirator (mask) be worn?

There is no time rating given by CE, the regulating government body for KN95 respirators. Note respirators must be discarded immediately after usage. This includes taking it off to eat or drink. Reuse may compromise the integrity of the mask and potentially expose the user to pathogens in the filter material.

Can I have my order ship to family or friends?

Yes. When purchasing, you can provide separate billing and shipping details. We ship worldwide (FREE SHIPPING).

Do I have to buy a mask with the highest level of protection?

When wearing a medical mask, you should choose the appropriate level and type according to the type of transmission of the pollutant and the risk. Although the medical protective mask with high protection level has better protection effect, because of the high filter material level, good adhesion and higher breathing resistance, long-term wearing will increase the burden of breathing, causing difficulty in breathing and other discomforts. At the same time, breathability and Hygroscopicity is also worse, which means worse comfort.

Medical surgical masks and medical protective masks can block the pollution caused by blood and body fluid splashes, but if you really need to block the pollution of airborne particles and pathogenic microorganisms, please choose to wear medical protective masks.

Sort according to protection level from high to low: KN95 (Medical Protective Masks) > Medical Surgical Masks > General Medical Masks > Other various three non-masks > None

One mask is not enough. I wear 2 or more masks. Does it work better?

Some researchers in Huazhong University of Science and Technology have done relevant research, using a single disposable medical mask and a double-layer disposable medical mask as a stack, comparing the filtration efficiency of the particulate matter under different flow rates.

The results show that there is almost no difference in the particle filtration efficiency between the two groups at a lower extraction flow rate (10-70 L / min). At a higher extraction flow rate (80-100 L / min), the filtration efficiency of the double-layer mask Significantly higher than single-layer masks.

Particles-Filtering-efficiency

Particulate matter filtration efficiency of different types of masks at different extraction flow rates

Note: The data in the table are median filtration efficiency; A: KN95 mask; B: disposable medical mask; A + B: KN95 mask superimposed disposable medical mask; B + B: double-layer disposable medical mask.

However, in actual wear, it is unlikely to have a flow rate of 80-100 L per minute! With multi-layer masks, not only the protective effect is not enhanced, but the wearing comfort is weakened.

Can I wear a mask all the time?

When wearing KN95 masks, the time cannot exceed 4 hours at a time. If you use KN95 masks for a long time, it will cause lung damage and may cause emphysema and other problems.

When to use a mask
  • If you are healthy, you only need to wear a mask if you are taking care of a person with suspected 2019-nCoV infection.
  • Wear a mask if you are coughing or sneezing.
  • Masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water.
  • If you wear a mask, then you must know how to use it and dispose of it properly.
How to put on, use, take off and dispose of a mask?
  • Before putting on a mask, clean hands with alcohol-based hand rub or soap and water.
  • Cover mouth and nose with mask and make sure there are no gaps between your face and the mask.
  • Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
  • Replace the mask with a new one as soon as it is damp and do not re-use single-use masks.
  • To remove the mask: remove it from behind (do not touch the front of mask); discard immediately in a closed bin; clean hands with alcohol-based hand rub or soap and water.
How to process the abandoned masks?

It is best to prepare a plastic bag for unused masks. Bare masks that contact clothing or other things will increase the risk of transmission.

When removing the mask, try not to touch the outside of the mask. Remember to wash your hands immediately after removing the mask. Try not to reuse disposable medical masks. Once the mask is broken or dirty, it needs to be replaced with a new one immediately.

Currently expanding the production of masks and the continued demand for masks can make the number of masks circulating in the market reach hundreds of millions. The use of a large number of masks also means that in the future, a large number of masks will be discarded or disposed of after use. So how should these disposable masks be used after being worn and can no longer be used to avoid new infections?

“In the hospital, these masks will be put into a clean, airtight bag and thrown into a yellow trash can.” Tao Xiaoqing, director of the Department of Interventional Vascular Medicine at Weihai Haida Hospital, said that medical waste is generally divided into black, yellow and red… Among them, black plastic bags contain domestic waste, yellow plastic bags contain medical waste (including infectious waste), and red plastic contains radioactive waste and other special medical waste.

disposal-of-used-masks-

The relevant person in charge of the Chinese Preventive Medicine Association said that masks are medical waste, according to the “Category of Medical Waste Classification” cotton balls, cotton swabs, drainage slivers, gauze, and other dressings; disposable sanitary products, disposable medical supplies, and Disposable medical devices are infectious waste.

And more masks are used outside the hospital to prevent and avoid infection. These masks are not necessarily infected with the virus. What should I do?

Du Huanzheng, a professor at the School of Environment and Sustainable Development of Tongji University, said in an exclusive interview with the reporter of Science and Technology Daily that wearing masks is to prevent virus infection. Masks that have not been exposed to the new coronavirus are treated as general solid waste and domestic waste. However, judging from the current situation, ordinary citizens can’t judge whether they have been exposed to the new coronavirus when they go out. In accordance with the principle of caution, from the perspective of maximizing the protection of the life and health of the public, it is recommended to put used masks in sealed bags such as plastic bags. In cities such as Shanghai where garbage classification is implemented, put sealed bags in “harmful garbage” bins.

What if some cities do not have stricter rules for garbage separation and disposal? Tao Xiaoqing suggested that the mask waste at home should be placed in a bag to avoid secondary pollution. High temperature and medical 75% alcohol can kill the new coronavirus. It is recommended to use alcohol spray to sterilize the bag and seal it before discarding it.

As for how long the masks infected with the virus will still be able to infect, related virus experts said that the new coronavirus is RNA virus, and the survival time of RNA virus detached from cells in the air is currently uncertain, ranging from hours to days.



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